Quality & Excellence
Excellence isn’t a reflection of one person’s efforts — it’s the result of teams training, problem-solving and working together day in and day out to meet the needs of our patients and communities.
At MultiCare, we measure excellence not only in outcomes and milestones achieved, but in how well we listen to, collaborate and communicate with the people we care for — and each other. It’s these practices that enable us to earn trust, reduce barriers to care and provide services that help people thrive.
In 2025, our teams advanced a culture of excellence through initiatives that support continuous learning and strengthen patient-centered care:
- CenteringPregnancy programs in Olympia, Spokane and Tacoma empower expectant parents through an innovative model of group prenatal care.
- The Medication for Opioid Use Disorder Program helps patients in hospital settings access evidence-based treatment and connect with community resources.
- The People Living with Dementia project helps patients combat feelings of isolation and loneliness.
- MultiCare’s hospital-to-home transition program in the Puget Sound region supports patients returning to the community after a hospital stay.
- MultiCare’s Simulation Program supports clinical skill-building, teamwork and patient safety through hands-on, experiential learning.
MultiCare group prenatal programs help expectant parents build community
While pregnancy can evoke feelings of joy and excitement, it can also feel isolating, even for those with an established support network. In 2025, MultiCare launched two new CenteringPregnancy programs, an evidence-based group prenatal care model that helps expectant parents develop confidence, cultivate community and receive peer support.
Deaconess launches new approach to treating opioid withdrawal
Taking the first step toward recovery from opioid addiction isn’t easy. MultiCare Deaconess Hospital has started a pilot program that provides access to long-lasting opioid withdrawal medication, helping improve recovery outcomes and giving providers a new tool to prevent fatal overdoses.
People Living with Dementia program helps patients feel less isolated
It’s common for people living with dementia to experience social isolation, which can harm their well-being and make it more challenging to manage their condition. A pioneering program at MultiCare Auburn Medical Center aims to combat that sense of isolation by training volunteers to provide companionship and informed support.
MultiCare program supports safe passage from hospital to home
Many people feel some relief when they’re discharged from the hospital. Yet the transition from hospital to home can be a challenging time for patients. That’s why MultiCare’s population health team in the Puget Sound region supports people through this transition, helping reduce readmissions and emergency department visits. In 2025, the team helped more than 11,000 patients in the region transfer back into the community after a hospital stay.
Preparing teams for moments that matter: Simulation at MultiCare
MultiCare’s Simulation Program gives frontline team members a safe space to practice managing complex, high-stakes situations before they encounter them in care settings. In 2025, the simulation team designed and conducted over 600 simulations for employees across our organization, from nurses to environmental services professionals.