MultiCare (MHS) complies with applicable federal, state, and local laws and does not discriminate on the basis of race, color, national origin, ethnicity, language, citizenship or immigration status, age, disability, religion, creed, military or veteran status, marital status, sex, pregnancy, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, and local law. Please read MultiCare’s Compliance with the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973 and Section 1557 of the Patient Protection and Affordable Care Act Policy for additional information.
As part of the accessibility efforts of the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973 and its implementing regulations, and Section 1557 of the Patient Protection and Affordable Care Act, MHS provides reasonable accommodations, including free aids and services to patients and their companions with disabilities to participate and communicate effectively, MHS:
- Provides appropriate auxiliary aids to persons with impaired sensory, manual, or speaking skills, where necessary to afford such persons an equal opportunity to benefit from the service in question.
- Permits the use of service animals in accordance with the law.
Makes its facilities accessible to those with mobility impairments in accordance with the law; and
- Provides free language assistance services to patients and their companions with limited English proficiency.
- Qualified sign language interpreters.
- Qualified spoken language interpreters.
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
- Written information translated into other languages.
Sign language interpretation, alternate formats, and translation services
If you need qualified sign language interpretation services or written information in another language or format, or any other reasonable accommodation please contact your provider. To contact your provider using TDD, please call TDD Relay Operator [TTY] at 1-800-833-6384.
Language assistance services
If you need language assistance services, call 253-403-1000 (TTY: 800-833-6384). Línea gratis de interpretación telefónica 855-462-3822.
If you believe that MultiCare has failed to provide equitable services or discriminated in any way, we want to hear from you to improve our services and your experience. You may contact our Privacy & Civil Rights Office to file a complaint by:
- Email: [email protected]
- Integrity Line: 866-264-6121
- Writing: MultiCare, P.O. Box 5299, MS: 820-2-CEP, Tacoma, WA 98415-0299
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at www.hhs.gov or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Ave. SW
Room 509F, HHH Building
Washington DC, 20201
1-800-368-1019 or 1-800-537-7697 (TDD)
Complaint forms are available at the Health & Human Services website.
Discrimination-complaint and grievances policy
Read the Compliance with the Americans With Disabilities Act, Section 504 of the Rehabilitation Act of 1973 and Section 1557 of the Patient Protection and Affordable Care Act.
Read the Policy