You’re driving home from a late dinner with friends when you’re momentarily blinded by the headlights of oncoming traffic. You quickly blink away the bright spots in your vision, but notice that with each passing car it’s getting more difficult to clearly see the road. Then the rain hits, and…

By Chris Ceresa, Meredith Bailey and Maura Hallam The physical environment of a hospital or clinic has an important role to play in how we experience health care. Do the fixtures in the restrooms work? Are all the outlets and call lights in patient rooms operational? Is the temperature in…