Patient policies and notices
Patient relations
MultiCare Yakima Memorial is committed to making each patient and family encounter a positive experience. Bilingual patient experience specialists are available Monday through Friday from 8am to 4:30pm to assist patients with any concerns or questions regarding their stay.
Complaints and grievances are responded to promptly. MultiCare Yakima Memorial is committed to resolving patient and/or family concerns in a timely and mutually satisfying manner.
The Patient Relations department also receives compliments that patients or family would like to pass along to their physician or other care providers.
Patient Relations staff can be reached at 509-469-5411 (Spanish and English lines are available) or by emailing [email protected].
If you would like to speak with a patient experience specialist during your stay, please feel free to call us directly or ask your nurse to contact us. MultiCare Yakima Memorial does not tolerate retaliation against patients or their families who raise concerns regarding care and service.
Compliance program
The MultiCare Yakima Memorial Compliance Program assists and advises all employees, hospital staff, contracted workers, volunteers, and members of the board on compliance-related activities. This program is designed to reduce the potential for fraud, waste, and abuse in hospital coding and billing programs, along with ensuring compliance with multiple other regulatory requirements that impact hospital and hospital-based licensed areas. This includes compliance with EMTALA regulations, Centers for Medicare & Medicaid Services Conditions for Participating, and other regulatory mandates.
Our goal is to promote a culture of compliance using the Office of Inspector General’s 7 Elements of an Effective Compliance Program.
If you have a compliance-related concern, please report using our Compliance Hotline 877-684-8658 or using our EthicsPoint Portal. For compliance-related questions or for more information, please email [email protected].
All individuals have the right to report potential issues and shall not face retribution or retaliation for reporting. Additionally, to the extent possible and allowed by law, the anonymity of the individual reporting the potential concern will be protected if the individual so requests.