Need help?
General billing questions and financial assistance
Our staff wants to give you the best care possible. We also want to help you understand your bill. If you have general billing questions, would like to pay your bill or want to find out if you qualify for financial assistance, our customer service representatives are available Monday – Friday, 7:30am – 5pm to assist you.
Please call 800-919-1936.
Patient financial navigators
If you have a question about current or ongoing care, our patient financial navigators are located on-site in the emergency departments and at central registration to assist with financial screenings/application assistance, patient questions and concerns, and financial conversations.
Please call 833-936-0515 for assistance.
Pay by mail
When paying your bill by mail, please place the payment coupon in the envelope included with your paper statement and send to:
MultiCare Health System
P.O. Box 102809
Pasadena, CA 91189-2809
Pay in person
Pay your bill in person by visiting the registration office at any of our hospital locations Monday – Friday, 7:30am – 4:30pm. Our hospitals accept payments but may not be able to answer all your billing questions. For further assistance, call 800-919-1936.
State assistance
For help with filing for state assistance, please call 833-936-0515.
Financial Assistance
